Disclaimer & Privacy Statement


This website, mobile application, member portal and information they contain are provided as a service by San Bernardino County Employees’ Retirement Association (SBCERA) to its members, their beneficiaries and the public. SBCERA makes no representations or warranties, expressed or implied with respect to the information provided. It is intended for general information purposes only and is not intended as, nor should it be considered a substitute for, legal advice or as legal opinion.  Users are strongly encouraged to consult with an SBCERA staff member for any clarifications.

SBCERA cannot and does not declare that the information on the website, mobile application or member portal is current.  Every effort has been made to ensure the timeliness and accuracy of the information offered. However, you should not rely solely on the information contained within the SBCERA website, mobile application or member portal. Your eligibility for benefits will depend on the specific details of your situation. Your actual benefits will be determined according to the applicable provisions of the California Government Code (Code), By-Laws and Policies of SBCERA. Therefore, your benefits may be different from those presented in this website, mobile application or member portal.

SBCERA is governed by the County Employees Retirement Law of 1937, Public Employees Pension Reform Act, as well as the Internal Revenue Code and various rules and regulations, all of which are complex and subject to change. In the event of any conflict between those governing authorities and the information on this website, mobile application or member portal, the governing authorities have precedence.

By using this website, mobile application or member portal, the user agrees to release and hold SBCERA, agents and representatives thereof, harmless from any and all claims, demands and causes of actions of any kind or nature whatsoever now and in the future arising out of or in connection with the use of the website, member portal and mobile application or the information provided herein.


At SBCERA, we take your right to privacy seriously, and we have taken steps to protect your privacy. This Privacy Statement is consistent with our effort to build users' trust and confidence in the Internet by promoting the principles of disclosure and informed consent. Because SBCERA wants to demonstrate its commitment to your privacy, we have agreed to disclose our information practices.

If you have any questions about the security of our website, mobile application, member portal or about this Privacy Statement, you can click here to send an e-mail to SBCERA or you may call (909) 885-7980. You may also mail your questions to:

Attn: Communications Officer
348 W. Hospitality Lane, Third Floor
San Bernardino, CA 92415-0014

There are three different platforms that must be defined within this Privacy Statement.

  1. SBCERA.org Website (website)
  2. SBCERA Mobile Application (mobile application)
  3. Member Direct (member portal)

Collection and Use of Information

SBCERA collects user information via the website and mobile application, for statistical and systems administration purposes only. This user information is anonymous and has no personal user information associated with it. The collected information is analyzed to determine user interest in the various areas of our site, to identify system performance or problem areas and to improve the value of the materials available on the website and mobile application. We do not link this information to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous.

Additionally, the mobile application registers a user’s Phone State and enables access to the Media functionality of the user’s mobile device. This information is not sent back to SBCERA, but rather enables media playback, like YouTube videos, GPS functionality for finding our location and the ability to send Push Notifications via the mobile application (as well as web browsers).

Finally, SBCERA collects personal information to access the member portal. This personal information enables access to the member database, but no information is collected without a user's agreement to SBCERA’s Terms and Conditions. SBCERA is the sole owner of any personal information collected and does not sell, share, rent or otherwise distribute any of this information.

Third-Party Collection and Use of Information

SBCERA uses third-party services to provide a variety of functionality within the website, mobile application and member portal. The third-party services used include, but is not limited to, GPS for mapping, analytics tracking for user experience enhancements, user agreed to alert notifications and chat functionality for customer service. Additional information is collected within the member portal that provides access to a member’'s specific data for a variety of uses, including member statements, benefit estimates and tax information.

Third-Party Service’s Privacy Policies

Push Notifications


When we ask a member to enter sensitive information (such as name, e-mail address, a portion of his/her Social Security number, or password), that information is encrypted and protected.


A "cookie" is a small amount of data sent by a website server through the Internet and transferred to your hard drive. It allows a website to monitor your use of the site, but cannot be executed as code or deliver viruses. Most browsers are initially set to accept "cookies," but you can set your browser to notify you when you receive a cookie so that you can decide whether or not to accept it.

E-mails and Chat

E-mail and Chat are both excellent communication and customer service tools, but they may not be a secure platform. Information passed through e-mail can be intercepted by third parties. For this reason, you should not communicate personal information (e.g., account information) via an e-mail or during chat.

Links to Other Websites

As a convenience for users, this website contains links to other websites created and maintained by other public and private entities. Please be aware that SBCERA is not responsible for the material found on any linked site or for the privacy practices of such other sites. We encourage you to read the privacy statements of these linked sites because their privacy policies may differ from ours.