Coronavirus (COVID-19) Updates

Coronavirus (COVID-19) Updates

Overview

April 6, 2020

We recognize the global pandemic resulting from the coronavirus (COVID-19) may be creating uncertainty and concern among our members. We want to reassure you that your benefits are safe, and we have staff working off-site to continue to serve you.

Our SBCERA Office is Closed

Our office is currently closed to the public, but we have staff working off-site to serve you. You can call us at (909) 885-7980, or send us an email at memberservices@sbcera.org. We will respond to your message as soon as possible, but our response may be delayed as we’re experiencing a high volume of requests.

We’re Processing Retirements on Schedule

If you have submitted an application for an upcoming retirement, don’t worry. We’re processing your application and you will receive your pension check on schedule. If you are considering retirement in the next 60-90 days and haven’t submitted an application, contact SBCERA by sending an email to memberservices@sbcera.org.

We’re Making Upcoming Retirement Payments on Schedule

Retirees—your upcoming benefit payments are on schedule. The next SBCERA benefit payment date can be found at the top of the website or viewed on the 2020 benefit payment dates calendar.

Need a Copy of a recent paystub?

Retirees and Beneficiaries—Due to our office closure, we did not mail paystubs (also called a pay advice) for your recent benefit payment, but you can get a copy on MemberDirect, our online member portal. Instructions on how to create a MemberDirect account and access your paystub can be viewed on the How to Access Your Paystubs Instructions.

2020 COLA (Cost-of-Living Adjustment)

Members who retire on or before April 1 will receive the 2020 cost-of-living adjustment (COLA) of 2%, and the increase will automatically be included in your benefit payments beginning April 30.

Forms Are Being Accepted Via Email and Fax

Members can view and download forms from our website or MemberDirect. You can find most of our forms by visiting our Forms page.

Retirement Counseling Sessions

One-on-one retirement consultations are available via phone. We have suspended in-person counseling sessions. If you have an existing appointment, we will reach out to you to discuss your options.

All Group Events Are Postponed

We have postponed all group events, including Mid-Career and Pre-Retirement seminars and webinars. We have also cancelled select meetings of the Board of Retirement and various Board committees. Information regarding these events, along with any notices of special Board meetings, will be posted to this website.

County-related Benefit Questions?

For information regarding County-related benefits and questions, please contact the County of San Bernardino Employee Benefits & Services Division (EBSD) at (909) 387-5758 or ebsd@hr.sbcounty.gov.

Investment Update in Response to COVID-19

We want to reassure you that despite these turbulent times and markets, SBCERA has mechanisms and strategies to protect your income, now and in the future. Since the initial spread of coronavirus (COVID-19), we have seen global economic stress and related volatility in markets. SBCERA has an investment strategy that focuses on income and we’ve built an investment portfolio designed to generate positive returns over decades – rather than days, weeks, or months. More information about our investment activity during the coronavirus crisis can be found in the Investment Update in Response to COVID-19 (March 30, 2020)

Thank You for Your Patience

We appreciate your patience and understanding. We thank each of our members for serving the San Bernardino community in these difficult times. We’ll continue to be at your service for many years to come.

Notification

Coronavirus Updates

Our office is currently closed to the public, but we're working and available to assist you. Pension payments are on schedule and we are processing retirements. Visit our coronavirus (COVID-19) resource page for more information.

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